Following NHS and Government Guidance we have had to change how we work over the next few months. Please read all of this message. We will update this page regularly. Please scroll down.
We ask that you do not attend the practice unless you have an appointment. Please do not attend your appointment if you develop symptoms.
Our reception desk is closed. All access to treatment and care will need to be requested over the telephone and triaged by our medical team. We will not be offering appointments via reception or walk-ins, this is to protect you, our staff and others from exposure to the virus.
Phone Lines - We are aware our phone lines are extremely busy with patients having to hold for lengthy periods of time. We have increased the amount of lines to prevent patients being cut off. The NHS is under extreme pressure at this difficult time with limited staff and resources and we ask for your patience and understanding. Please be kind to our staff who are doing all they can to help you.
Face Coverings - The introduction of the requirement for people to wear face covering in shops is intended to help prevent the spread of the Covid-19 virus. There are certain groups of people who are exempt from this requirement and they include:
children under the age of 11,
- people with disabilities
- those with breathing difficulties or
- those who are travelling with someone who relies on lip reading.
These groups of people, their parents or guardians are able to indicate the reason, if required, as to why they are not wearing a face covering.
There is no requirement for General Practice to issue letters for patients who are unable to wear face coverings, as the Government have clearly defined the exemptions to this requirement. See links below for further information and support.
Face Covering Exemption Cards
For information about COVID-19 - Such as symptoms, self help and other advice please go to the following link http://www.111.nhs.uk/covid-19 this will help save valuable staff time and free up our phones. If you do not have access to online services then you can also call 111 for advice.
Prescription Requests - You can order online if you are registered, via email to firstname.lastname@example.org (please ensure we have your full name,dob and address with medication details). If you do not have access to an email then you can order after 2.00pm over the phone. Once you have ordered your request we will need 3 working days to process your request.
All prescriptions will then be sent to your nominated pharmacy to be collected. If you do not have a nominated pharmacy we will send them next door to Abington Pharmacy. If you would like to change your nominated pharmacy please contact the practice and we can do this for you. You will not be able to collect your prescription from the practice.
Sick Notes - We will not be issuing sicknotes regarding absence due to the Coronavirus. The current Government Guidance states that by law medical evidence is not required for the first 7 days of sickness. After 7 days, employers may use their discretion around the need for medical evidence. However if you still require an isolation note please click on this link www.111.nhs.uk/isolation-note/
For Self Certificates https://public-online.hmrc.gov.uk/lc/content/xfaforms/profiles/forms.html?contentRoot=repository:///Applications/PersonalTax_iForms/1.0/SC2&template=SC2.xdp
Request for letter for Employer - Request for medical certification from absence of work related to the Covid-19 pandemic for patients at increased medical risk
Request for medical Certification from absence of work related to Covid-19.docx
Protective Equipment - All staff have been issued protective items to wear such as gloves,face masks, aprons etc. Please do not be alarmed, this is a precautionary measure to help minimise the risk of exposure to patients and staff.
Letter to Specific High Risk Groups - Letters have now been sent to patients advising to stay home and have no face to face contact for approx. 12 weeks. Please contact the practice or click on this link to see the High Risk groups and further information https://www.nhs.uk/conditions/coronavirus-covid-19/advice-for-people-at-high-risk/
26th March - Coronavirus Information WhatsApp -To use the free GOV.UK WhatsApp service simply add 07860064422 in your phone contacts and then message the word "hi" in a WhatsApp message to get started.
26th March - Feeling Good/Positive Mindset App - If you are over 18 and feeling worried or stressed and want to improve your mental health, download the free app https://www.nhs.uk/apps-library/feeling-good-positive-mindset/
26th March - Letter Requests - During the current Coronavirus pandemic frontline NHS services including General Practice are trying to reduce the amount of administrative work done. The Government support this and we are not required to write letters for patients or their relatives to give to employers,The Benefit Agency or any other organisation information about their health, medication or ability to carry out or avoid any specific actions or work/job. We will not be able to issue letter requests.
26th March - GP Video Consultations from your home - Download the free LIVI app. Click here https://bit.ly/2ZGrkqy You can stay at home and receive free treatment and care from a GP from 7.00am - 10.00pm. With your permission they can access your medical record and offer treatment and care.
2nd April - Northampton Support Line for Vulnerable People - This service is for people who have nobody to help them access prescriptions, food and other vital services. It is available to those that are isolating, elderly, pregnant and people with exisiting health conditions. Call 0300 1261 000 (Option 3) or email email@example.com
14th April - Support and Help - For Vulnerable people https://www.gov.uk/coronavirus-extremely-vulnerable
27th April -Type 1 Diabetes Leaflet (If you become ill) Type 1 Diabetes Leaflet
28th April - Type 2 Diabetes Leaflet - Type 2 Diabetes Leaflet
11thg May - Lowdown: Patients can self-refer to this service if between the ages of 11 – 25 years old. They are offering a free counselling service for low mood or anxiety. See their website - www.lowdown.info
4th June - Smear Tests - We are now booking smear tests if you have received an invite letter or are overdue please contact the practice to arrange an appointment
29th June - The blood taking unit (Phlebotomy) will reopen in its original location on the Northampton General Hospital Site, Area H, for paediatric and adult patients.
It is by APPOINTMENT ONLY - appointment for both paediatric and adult blood taking can be booked by phone on 01604 523303 or 01604 544190
All patients must wear a face covering, maintain social distancing and must attend alone, where possible. The waiting area has limited spaces, so please only attend at the time of your appointment. If there are any reason why wearing a face covering or attending alone is not possible, please inform the team when booking.
PLEASE DO NOT IGNORE THE GUIDANCE YOU HEAR FROM THE GOVERNMENT AND ON THIS SITE.
HELP SUPPORT YOUR NHS AND SAVE LIVES
STAY SAFE AND KEEP WELL